This downtime also increases safety concerns since conveniences such as calculating dosages and looking up drug interactions are suddenly unavailable, placing greater pressures on everyone in the hospital to not make mistakes. In fact, according to an EMC study, healthcare organizations lost a total of 2.3 terabytes of data last year, which cost 22 hours of downtime for each incident and a total of $900,000 on average. Peak 10 gives healthcare customers a way to alleviate these concerns by providing them with secure, state-of-the-art data center facilities to ensure fast, reliable data movement and access.īeyond maintenance and operations challenges, hospitals are also concerned with issues tied to EHR downtime and compliance. The cost to maintain and refresh infrastructure hardware can also be quite overwhelming for organizations. With the growing volume of data needed to run and operate a hospital there is only so much physical space you can build out before you run out of room. The majority of our hospital customers typically have a legacy data center in the basement of their facility. These companies rely on Peak 10 to support their mission-critical business systems and applications, including electronic health and medical records, disaster recovery (DR) for EHRS, revenue cycle management, virtual desktops and mobile devices, data analytics, and e-commerce for hospitals. While it is an industry that desperately needs to get up to speed on newer technology models, the idea of switching over thousands of electronic health records (EHRs) to a new system is something no hospital executive or administrator wants to deal with, especially when they factor in the complex compliance issues that would need to be considered.Īt Peak 10, we work with a wide variety of healthcare organizations, ranging from inpatient and outpatient providers, healthcare systems, hospital systems, physician and skilled nursing practices, long-term care facilities, insurance providers, healthcare service providers and many others. Could you discuss how well you think this industry is taking advantage of newer data technologies? What seems to be the major stumbling blocks to greater utilization of these services?Ĭhris Downie: When it comes to technology adoption, healthcare has been extremely slow to catch up with other industries. Joshua New: Peak 10 works with several different healthcare providers. Downie discussed the unique challenges healthcare organizations have with data management, as well as how Peak 10 was able to operate uninterrupted during Hurricane Matthew. The Center for Data Innovation spoke with Chris Downie, CEO of Peak 10, an information technology infrastructure company based in Charlotte, North Carolina.